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NetServe provides highly competent and industry-certified engineers to be located at your site to design, document, maintain, and optimize every aspect of your IT systems and network infrastructure. Dedicated on-site professionals will proactively manage your These services are delivered on a regularly scheduled basis and range from virus detection, extraction, and other network security management issues to computer support, help desk services and network troubleshooting. On-site Services include:
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Network : design, documentation, maintenance and proactive support |
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Telecom Devices : configure, documentation, maintenance and proactive support |
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Servers : design, deployment and configuration of Active Directory-based or Linux-based servers. |
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Security : install vendor-recommended patches, service packs, hot fixes and critical updates on telecom devices, servers and desktop clients. |
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Groupware : design, deployment and configuration of Exchange, Lotus Notes, GroupWise and web-based email servers. |
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Application : design, develop and deploy custom-built platform-independent applications on client’s servers. |
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Desktop and laptop computer application support |
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Data protection : develop & implement back up scheme, develop & implement recovery plan, and provide other network security management services. |
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Internet: configure secure link and set up email and application with appropriate access options. |
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Technology Selection : Help client select the right hardware for their specific environment. |
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Documentation : Develop and maintain comprehensive infrastructure documentation at client site. |
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Best Practice : development and maintenance of network ‘best practices’ |
Contact NetServe today for more information or to arrange a no-obligation FREE assessment of your current state of IT environment. |
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We at NetServe understand that there are a wide range of special technological needs and projects that fall outside the realm of standard on-going maintenance and support. With NetServe you will have an opportunity to work with seasoned professionals who bring in-depth knowledge gained through experience and working with various corporations of all sizes. This means 24x7x365 you have at your disposal highly competent engineers at competitive rate to help you with your projects, including:
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Planning and management of technology resources during facility moves or relocation of resources |
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Strategic planning for your business growth |
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Network design/development |
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Disaster preparedness planning/recovery |
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Establishing of computer usage policies |
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Documentation of software license/risk mitigation |
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Inventory management and asset tracking |
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Product/Service evaluation |
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NetServe help desk provides quality technical support over the phone to our clients. Unlike many other outsourcing companies, we don’t keep our clients on the phone and ask series of redundant questions. Within the first five minutes of the phone call, if our support engineer determines the need to intervene, he or she will remotely take over the client’s PC and walk-through the client the process of troubleshooting. Our helpdesk services include:
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Support for Internet, email-related and basic connectivity issues. |
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Support for desktop operating systems, office productivity tools, and custom applications. |
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Support for network-related issues |
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In addition to regularly scheduled on-site visits, we perform proactive remote management services so that we can address issues before they become a problem. Our motto is we don’t sleep, so you can. this service is a cost-effective method for managing critical network elements. Choose from three different remote services:
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Remote network monitoring : Proactively manage all critical services of entire infrastructure and send alerts to our engineers via their PDAs allowing instantaneous and interactive troubleshooting |
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Remote desktop support gives mobile users, frequent travelers, and remote office workers the assurance they need that service is available wherever they are |
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Remote server support to speed issue resolution and reduce downtime |
Contact NetServe representative today for more information or to arrange an assessment of your current IT environment. |
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"Problems that used to take us days are now resolved in a matter of a few minutes. Thanks to NSI's Small Business Solution Package, we couldn't do it without you."
Peter S.
Small Business Owner,
Anaheim, CA.
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